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FAQs

What are the basic offerings of Strix Systems' support plan?
What products are covered under Strix Support/One Program?
What are Strix support prices?
What is the best support response that Strix can offer?

What are the basic offerings of Strix Systems' support plan?

Strix offers a comprehensive support plan for its Resellers and System Integrators. Included in this plan are:
  • A priority response commitment, based on customer urgency
  • Hardware warranty
  • Software warranty
  • Return Material Authorization procedure
  • Access to Marketing, Technical and Competitive Information
  • Software maintenance releases, downloadable from website

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What products are covered under Strix Support/One Program?

All products that Strix manufactures and sells are subject to Strix support commitments.
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What are Strix support prices?

If you are a Reseller or System Integrator, please contact sales@strixsystems.com to discuss those details.
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What is the best support response that Strix can offer?

For Priority 1 cases, in which a product error results in the customers' network being completely off line and which results in a critical impact to the customer's business, Strix commits the necessary resources around the clock to resolve the situation.
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